"We pride ourselves on our hard-earned reputation for reliability in customer service, creative, marketing, support and quality programming. Our team is comprised of individuals withf the utmost integrity who realize the importance of customer satisfaction in a service industry."
Together, the consortium makes an incredible resource... because of the integrated scope of services from copywriting, design and programming to software and support.
The ingredient that stands this small business apart from big company providers is the personal service that turns customers into friends. You see, Marketing Department is also a small business catering to small business, which makes a good fit and provides a keen understanding of challenges facing small business entrepeneurs on the Internet. An awarenesst such as this is especially advantageous for startups.
"We don't have job turnover, staff changes or rigid rules that stand in the way of providing our customers with the solutions they need for a fee they can afford. We operate a homebased business ourselves so we clearly understand the challenges a new home business entrepeneur faces. This awareness makes it duck soup easy to help startups find their way around the Internet."
Mission
Our mission is to provide high quality products and services that benefit our customers, partners, affiliates and visitors... from time management to profit building and from customer relationships to branding and creative innovation and more.
This means that we want our customers to experience the best return possible from their investment in our products and services. We want every customer we serve to feel that they received more than expected.
To this end, our service guarantees the highest standard of superior customer service on the Internet.
We welcome honest feedback and suggestions from our customers and visitors.
Our objective is to provide an atmosphere where every person associated with us enjoys our offerings, benefits from counsel and profits from our support.
We are committed to be accessible and deliver prompt response, as well as easy processes. If we fail in any way to meet our promises, we will immediately take steps to rectify any issue no matter how small and provide any additional courtesy necessary to compensate our customers for any inconvenience.
Code of Ethics
We promise the highest professional standard for honesty, performance and behavior. We serve clients with the utmost respect and courtesy. We share knowledge and provide counsel that is intended to be a benefit.
We promise to never deceive, spam or do any action that is illegal, inappropriate or dishonest. We will always do our best.
We follow the Golden Rule: “Treat others as you would like to be treated.”
We respect your privacy. We acknowledge your business issues. We respond to inquires as quickly as possible in a courteous and friendly tone. We share knowledge and provide technical expertise, and we offer ideas and suggestions. We are available to you for as long as you have questions (about any subject we can assist you with).
We price services fairly and competitively. We do not overbill for products and services rendered. Our intention is to earn a living sharing expertise and performing requested tasks in return for reasonable compensation for value received or better.
We strive to imagine how our unique combination of knowledge and inspiration can create ways for our customers to make their goals a reality.
History
In 1986, the business operated as a small ad agency and production company providing advertising, media planning and direct marketing to local businesses. Key services focused on writing and concepting projects, such as direct mail campaigns with envelope snipes, brochure inserts, order forms with product information and long, persuasive cover letters. We offered our expertise writing copy for direct mail campaigns, company sales brochures, salesletters, response ads for newspaper and magazines, annual reports, radio spots, video scripts, email and web site landing pages.
In 1988, the company with a growing staff of four moved to a quaint office near Deep Elum in downtown Dallas. The arts district environment suited the team's creative side and the business flourished, adding four creative professionals to staff. Initial services focused on direct marketing communications.
The team applied their own innovative direct response strategies to direct mail campaigns and brochures for mail order and catalogs, which resulted in exceptional response rates in the 6-11% range at a time when 2% was the norm. In 1995, the company dropped the name Copywriters, which seemed to reflect a freelance copywriter impression. It was at this time that we moved the business to North Dallas.
"Over the years, we received many requests for ecommerce websites from startups. Most ecommerce products in the marketplace were either shared software with limited flexibility, or the admin seller needed to do quite a bit of modification to customize the design of their site, which added to the cost. We answered our customers call with Shopkeeper USA... One easy solution with an affordable price tag. Planning started in 2002."
Background
As professionals with a 20-year track record, as well as low overhead, the business has the experience and knowledge to deliver products and services for a reasonable investment. Competitors may either lack the comprehensive skills to provide the same expertise without markups associated with outsourcing... or may be burdened with bulging expenses, reduced staff and too much overhead to operate efficiently in tight ecomony. We offer strong skills in many areas to support small business success online including:
• Web development HTML and PHP
• CGI, JavaScript, Ajax
• Web frontend and backend development
• GIF animations, FlashMX
• MySQL databases
5 of our Websites
www.DM-Creative.com : Provides creative services such as copywriting and design
www.vSuperHost.com : Provides web hosting, domain names and security certificates
www.ShopkeeperUSA.com : Offers ecommerce website, shop and shopping cart software
www.IdealHelpDesk.com : Offers ecommerce-enabled help desk software
www.MarketingDepartmentUSA.com : Provides Internet marketing
Our general services feature the creation of high traffic Internet homepages with striking visuals, customized content, and great attention to user interface details. We develop uncompromising online solutions that draw from our unique resources and insights to achieve customer-driven goals. Our hard work and perseverance has determined our success. We are a leading provider for small business in US.
ShopkeeperUSA.com and the Shopkeeper software is wholly owned by Marketing Department, a faith-based family-owned service provider in business online since 1995. |
